Our Website Maintenance Packages

Our website support packages mean you can rely on Koding Web to keep your website maintenance in check and your eCommerce website or WordPress site up to date and continually optimised. So rather than worrying about fixing or improving your online shop, you can concentrate on what you do best: growing your business. We offer a more proactive, consultative approach to supporting your website with website maintenance costs that are affordable and fair.

  • Account Manager
  • Basecamp Access
  • Platform Version Updates
  • Module Version Updates
  • PHP Version Updates
  • Development Site
  • Down Time Monitoring
  • Guaranteed critical response time

Development Hours

Support Subscription

We offer flexible support packages

Security scanning

We scan your site for vulnerabilities on an ongoing basis using an advanced security tool. However, for open-source platforms, we do not guarantee, and are not liable, for the complete security of the site.

Security Scanning

Security scanning

Performance & SEO Health Check

We audit the performance of your website and provide a monthly snapshot of the site’s overall performance and SEO health.

Performance & SEO Health Check

Performance & SEO Health Check

GA4 Report

Get a tailored in-depth Google Analytics 4 data breakdown. These reports are delivered monthly in easy-to-read graphs, offering great cross-comparison opportunities.

GA4 Report

GA4 Report

Strategy Call

Indulge in a bi-annual meeting with our Account Manager to discuss the roadmap for your website. You can conduct this meeting either face-to-face or online.

Strategy Call

Strategy Call

Customer Behaviour Tracking

Monitor the user journeys of real customers using Lucky Orange. This provides insight into where customers are dropping out of your sales funnel and helps us suggest improvements to maximise conversion.

Customer Behaviour Tracking

Customer Behaviour Tracking

Platform training videos

Designed to provide helpful how-tos for the day-to-day running of your site. This service is also available on request for bespoke videos specific to your website.

Platform training videos

Platform training videos

UX/UI Audit

Our in-house designers will provide a written audit of the current user experience and make recommendations for changes/improvements that could be made. They will then create 3-5 pages of mock-ups to show the new layouts with the suggested improvements applied. We offer one audit per year.

UX/UI Audit

UX/UI Audit

CRO Analysis

Experience a systematic review of your website from a customer’s perspective to identify improvement areas. There are over 230 items that we will be looking for, all of which influence conversion rate. We provide one CRO analysis per year.

CRO Analysis

CRO Analysis

Competitor Analysis

Every quarter, your Account Manager will review one of the websites of your top 4 competitors and provide a detailed analysis. This includes an overview of your competitor's design and functionalities, product line focus, sales, and discounts, omnichannel sales, and other marketing activities

Competitor Analysis

Competitor Analysis

Our Website Maintenance Services

Website Maintenance

Website Maintenance

Your site will be kept up to date with the most recent major platform updates. Not only does this update core files to fix known bugs and optimise the system, but security patches are also included to keep your and your customer’s data protected. Sites will be updated to the most recent platform version within one calendar month of each release.

Proactive Support

Proactive Support

Your Account Manager is the catalyst that makes things happen. Our website support services provide you with a dedicated account manager who is contactable by phone, email, Basecamp and Slack. They keep work on schedule and liaise with you over feedback, suggestions, and new requirements for your website.

Feature Enhancements

Feature Enhancements

Perhaps the most exciting part! Within your subscription you’ll have a bank of development hours for the 12-month term to use however you choose, including for design tweaks, module installations and new features. Your Account Manager may also make suggestions for improvements based on recommendations from our team.

Development Site

Development Site

To make development work more efficient and ensure that new features work as expected, we will create a replica of your live site on our development server. This is where we’ll conduct all work so that we can run it through our internal QA process and allow you to review and approve the changes before we deploy them live.

Website Monitoring

Website Monitoring

Our Silver, Gold, and Platinum website support packages include multiple monitoring tools to help us support you and your site. This includes downtime monitoring, security scanning, website performance, and SEO. These help us find any potential pain points or areas for improvement on your site to help optimise your site performance.

Website Audits

Website Audits

The online world is ever-changing and keeping up-to-date with new trends and features is important. As part of our Gold and Platinum packages, you will receive a UX/UI design audit from one of our in-house graphic designers of the current user experience to make recommendations for changes/improvements that could be made. Our Platinum package also includes a CRO audit where we will systematically review your website (over 230+ points covered) from a customer’s perspective and identify improvement areas.

What our clients say

Koding Web limited

4.7

Frequently Asked Questions

How long are your support contracts valid for?

Each support package is a 12-month term.

I have several websites. Do I need a support package for each?

Our Account Management team will be happy to discuss options with you if you have more than one website. If your site is utilising multistore functionality, there is an additional cost of £150+VAT each month per additional store

Can Koding Web still work on my website if I don’t have a support package?

Yes, we have another support option available called ‘Development Block Hours’. Ask our Account Management team for more information about this service.

Can I make changes to the site myself?

You’ll still have full control over your site’s Admin section, as you do currently, to update site content. We strongly recommend that you do not attempt to make development changes or install new modules yourselves. We’ll handle all changes in our development environment which you can check before deployment.

Can I cancel my package?

We’re confident you won’t want to with over 95% of our clients renewing our web maintenance services. Each contract is a 12-month term that cannot be cancelled during the term length. If you do not wish to renew for another term, please get in touch with your Account Manager with a minimum one-month notice period.

Can I upgrade my package once it starts?

Yes, with one month’s notice at any time. Just speak to your Account Manager!

Can I downgrade my package once it starts?

No, packages cannot be downgraded during the 12-month term

This sounds great, how do we get started?

Please liaise with our Account Management team regarding your chosen package, and they will supply you with the relevant terms and conditions, and signatory documents and will start the onboarding process.