Our Website Maintenance Packages
Our website support packages mean you can rely on Koding Web to keep your website maintenance in check and your eCommerce website or WordPress site up to date and continually optimised. So rather than worrying about fixing or improving your online shop, you can concentrate on what you do best: growing your business. We offer a more proactive, consultative approach to supporting your website with website maintenance costs that are affordable and fair.
- Account Manager
- Basecamp Access
- Platform Version Updates
- Module Version Updates
- PHP Version Updates
- Development Site
- Down Time Monitoring
- Guaranteed critical response time
Development Hours

We offer flexible support packages
Security scanning
Performance & SEO Health Check
GA4 Report
Strategy Call
Customer Behaviour Tracking
Platform training videos
UX/UI Audit
CRO Analysis
Competitor Analysis
Our Website Maintenance Services
Website Maintenance
Your site will be kept up to date with the most recent major platform updates. Not only does this update core files to fix known bugs and optimise the system, but security patches are also included to keep your and your customer’s data protected. Sites will be updated to the most recent platform version within one calendar month of each release.
Proactive Support
Your Account Manager is the catalyst that makes things happen. Our website support services provide you with a dedicated account manager who is contactable by phone, email, Basecamp and Slack. They keep work on schedule and liaise with you over feedback, suggestions, and new requirements for your website.
Feature Enhancements
Perhaps the most exciting part! Within your subscription you’ll have a bank of development hours for the 12-month term to use however you choose, including for design tweaks, module installations and new features. Your Account Manager may also make suggestions for improvements based on recommendations from our team.
Development Site
To make development work more efficient and ensure that new features work as expected, we will create a replica of your live site on our development server. This is where we’ll conduct all work so that we can run it through our internal QA process and allow you to review and approve the changes before we deploy them live.
Website Monitoring
Our Silver, Gold, and Platinum website support packages include multiple monitoring tools to help us support you and your site. This includes downtime monitoring, security scanning, website performance, and SEO. These help us find any potential pain points or areas for improvement on your site to help optimise your site performance.
Website Audits
The online world is ever-changing and keeping up-to-date with new trends and features is important. As part of our Gold and Platinum packages, you will receive a UX/UI design audit from one of our in-house graphic designers of the current user experience to make recommendations for changes/improvements that could be made. Our Platinum package also includes a CRO audit where we will systematically review your website (over 230+ points covered) from a customer’s perspective and identify improvement areas.
What our clients say
Koding Web have been providing their Gold support package for just over six months and we have found them to be excellent in all respects. Koding Web have updated our Magento site to the latest version, resolved our outstanding bugs, found a cheaper hosting solution and installed a new payments system. They are easy and transparent to deal with and any additional costs are outlined before they start any work. Highly recommended.
Mark BurleyTheir communication skills and ability to complete the project within budget and timescale were impressive.
After the launch of the website, the client received feedback from customers concerning a better UX, and Koding Web Ltd. was able to update easier than before. They communicated through Campfire and had weekly updates through Zoom meetings. Overall, the team provided a good value for the budget.
Luisa Coates ThermapenGood Knowledge of Magento: Koding Web was recommended to us for their Magento knowledge which has proved to be excellent. We worked with Bowo and Vipin to migrate and upgrade our existing Magento shops to a new UK Fast server with additional features and plug ins installed resulting in a faster admin than we previously had. I would recommend Koding Web for Magento especially multiple shops.
Steve Long Merlin WorkwearHaving gone through the process of having new Magento sites brought online a couple of times now, I have to say that Dean and the team at Koding Web have made our latest project as smooth as can be possible.
From my experience, I can’t imagine that any new website is a trouble-free project. However, Koding Web have worked tirelessly to ensure that obstacles and hurdles have been dealt with as quickly and efficiently as possible. Would I recommend? I already have… Twice!
Richard Smith Niton999Great work with the team at Koding Web. They undertook our website maintenance from a previous developer and they have managed to accommodate many of our initial needs, including an upgrade to Magento 2.4.
Since then, we have overcome many more requests to improve website and shopping functionality and while I personally will not be overseeing their work anymore, I trust though that Versapak are in safe hands and that they can meet any new challenge that may arise.
Jeremy Graham VersapakOur Magento multistore was up and running on time and working as expected.
Sandra Simion our contact, gave us excellent customer support throughout the set-up process, she was immensely helpful and understanding. Sandra helped us purchase the correct modules and explained how they worked, Vipin sent us video demonstrations and advice too. [+]
Amanda YJ Europe LtdI've worked with many web agencies in the past and Koding Web certainly shine above the rest. Our account manager Bowo has been extremely attentive and pro-active, without whom we would not have been able to deploy our Magento 2 migration by the end of 2020.
We're very pleased at the hard work and patience that Bowo and the development team have put into this project, especially as we were working long hours towards the end. I look forward to continued work with Koding Web in 2021!
Laura Lam Phoenix MedicalOur website is built in Prestashop, and finding credible developers to maintain and progress the site was very difficult once we had made the decision to move on from our current developer.
Chilli Apple initially upgraded and re-themed our site to a very high standard with excellent communication throughout. We went live with the update (which was quite a major undertaking as it had not been done for some time and a lot had changed) right at the beginning of the COVID fiasco. [+]
Kieron Miller Skirting4uWe have found the dedicated development service an excellent way to quickly expand our team and give complete flexibility.
Priya has been a great asset to the team and provided valuable knowledge and ability to resolve our development requirements.
Garth Hoggins UBT (EU) LtdKoding Web has been the perfect fit for us. We needed a web development firm that we could trust to deliver on time and on cost. Koding Web has provided that..
We're incredibly pleased with the quality of work that Koding Web have produced and how receptive they've been to new design iterations. A great company to work alongside with upfront and transparent pricing and delivery. [+]
Alex Nowak WorkOutDepotWe received a great customer service from Koding Web. The team is very friendly and helpful. Highly recommended! Thanks to Nick, Seb, Vipin, Spencer and all the team!
Cedric CleaningspotFrequently Asked Questions
How long are your support contracts valid for?
Each support package is a 12-month term.
I have several websites. Do I need a support package for each?
Our Account Management team will be happy to discuss options with you if you have more than one website. If your site is utilising multistore functionality, there is an additional cost of £150+VAT each month per additional store
Can Koding Web still work on my website if I don’t have a support package?
Yes, we have another support option available called ‘Development Block Hours’. Ask our Account Management team for more information about this service.
Can I make changes to the site myself?
You’ll still have full control over your site’s Admin section, as you do currently, to update site content. We strongly recommend that you do not attempt to make development changes or install new modules yourselves. We’ll handle all changes in our development environment which you can check before deployment.
Can I cancel my package?
We’re confident you won’t want to with over 95% of our clients renewing our web maintenance services. Each contract is a 12-month term that cannot be cancelled during the term length. If you do not wish to renew for another term, please get in touch with your Account Manager with a minimum one-month notice period.
Can I upgrade my package once it starts?
Yes, with one month’s notice at any time. Just speak to your Account Manager!
Can I downgrade my package once it starts?
No, packages cannot be downgraded during the 12-month term
This sounds great, how do we get started?
Please liaise with our Account Management team regarding your chosen package, and they will supply you with the relevant terms and conditions, and signatory documents and will start the onboarding process.